Privacy policy

Welcome to Urbanova.

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase products from us. By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

When you place an order or contact us, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

  • Payment Information (processed securely through third-party payment providers)

Non-Personal Information

We may automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Pages Visited

  • Time Spent on Our Website

  • Cookies and Usage Data

How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Deliver products to your address.

  • Provide customer support.

  • Send order confirmations and shipping updates.

  • Improve our website and customer experience.

  • Detect and prevent fraud or unauthorized transactions.

  • Comply with legal obligations.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences.

  • Improve website performance.

  • Analyze visitor behavior.

  • Personalize content and offers.

You can disable cookies through your browser settings, although some website features may not function properly.

Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted third parties, including:

  • Payment gateway providers

  • Shipping and logistics partners

  • Technology and website service providers

  • Government or legal authorities when required by applicable law

These parties receive only the information necessary to perform their services.

Payment Security

Payments made on our website are processed through secure third-party payment gateways.

We do not store or have access to your complete debit card, credit card, UPI, or banking information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or misuse.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their respective privacy policies before providing any personal information.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal data, where legally permitted.

  • Withdraw consent for certain communications.

To exercise any of these rights, please contact us using the email below.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with the revised effective date.