Refund policy
At Urbanova, we are committed to providing our customers with a smooth and satisfying shopping experience. However, if you are not completely satisfied with your purchase, we're here to help.
This Refund & Returns Policy outlines the eligibility, process, and conditions for requesting a return or refund.
Refund Eligibility
You may request a return or refund within 15 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition as received.
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The product must be returned in its original packaging.
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A valid proof of purchase (order confirmation or receipt) is required.
Return Process
Contact Customer Support
To initiate a return, please email us at:
Include the following details:
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Order Number
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Reason for Return
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Photos (if the item is damaged or defective)
Return Shipping
Customers are responsible for the return shipping charges unless the product received is damaged, defective, or incorrect.
Return Address
Our customer support team will provide the appropriate return address and return instructions after reviewing your request.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Kindly attach clear photographs of the product along with your order details. After verification, we will arrange a replacement or process a full refund, as applicable.
Non-Returnable Items
The following products are not eligible for return or refund:
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Personalized or customized products
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Gift cards or vouchers
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Clearance, promotional, or final sale items
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Products damaged due to misuse or improper handling by the customer
Refund Processing
Once your returned product is received and inspected, we will notify you via email regarding the status of your refund.
Approved Refunds
If approved, your refund will be processed within 7–10 business days to your original payment method.
Rejected Refunds
If your return does not meet the eligibility criteria, we will inform you via email along with the reason for rejection.
Late or Missing Refunds
If you have not received your refund after the stated processing period, please:
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Check your bank account.
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Contact your bank or credit card provider, as processing times may vary.
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If you still have not received your refund, contact us at mohitmore551@gmail.com.