Refund policy
At Apexlux, we are committed to providing our customers with an exceptional shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Returns Policy explains the process to initiate a return or refund for your order.
Refund Eligibility
Refunds are available within 15 days of receiving your item(s). To qualify for a refund, items must be unused, in the same condition as received, and in their original packaging.
Proof of purchase, such as an order confirmation or receipt, is required for all refund or return requests.
Return Process
Contact Customer Service
To initiate a return, please email us at mohitmore551@gmail.com with your order details and the reason for the return.
Shipping and Handling
Customers are responsible for the return shipping charges unless the product received is damaged, defective, or incorrect.
Return Address
Once your return request is approved, we will provide the necessary return instructions and address details.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide clear photos or videos of the received item for verification. After reviewing the issue, we will arrange a suitable resolution, which may include a replacement or a full refund.
Non-Returnable Items
The following items are not eligible for return:
- Personalized items
- Gift cards and vouchers
- Final sale or clearance items
Refund Processing
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved Refunds
Approved refunds will be processed within 7–10 business days and will be credited back to your original payment method.
Rejected Refunds
If the returned item does not meet our eligibility criteria, we will notify you via email with the reason for rejection.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account again.
- Contact your credit card company or bank, as processing times may vary.
- If the issue persists, please contact us at mohitmore551@gmail.com.