Terms of service

Welcome to Urbanova.

These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our website.

Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, complete, and up to date.

  • You will use the website only for lawful purposes.

Products and Services

We strive to display our products, descriptions, pricing, and images as accurately as possible. However:

  • Product colors may vary depending on your screen settings.

  • Product availability may change without prior notice.

  • We reserve the right to discontinue or modify products at any time.

Pricing and Payments

  • All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

  • Prices are inclusive of applicable taxes unless specified otherwise.

  • We reserve the right to change product prices without prior notice.

  • Orders will be processed only after successful payment confirmation or order verification, where applicable.

Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Accept or reject any order.

  • Cancel orders due to pricing errors, stock unavailability, suspected fraud, or other legitimate reasons.

  • Request additional verification before processing an order.

If an order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.

Shipping and Delivery

Delivery timelines provided on the website are estimated and may vary depending on your location, courier services, weather conditions, public holidays, or unforeseen circumstances.

While we make every effort to ensure timely delivery, delays beyond our reasonable control may occur.

Returns and Refunds

Returns and refunds are governed by our Refund & Returns Policy. Please refer to that policy for complete details regarding eligibility, return procedures, and refund timelines.

Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Product images

  • Graphics

  • Website design

  • Text

  • Icons

  • Videos

  • Trademarks

is the property of Urbanova or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Prohibited Activities

You agree not to:

  • Use the website for any unlawful purpose.

  • Attempt to gain unauthorized access to our systems.

  • Distribute viruses, malware, or harmful code.

  • Copy or exploit website content without authorization.

  • Interfere with the operation or security of the website.

Limitation of Liability

To the fullest extent permitted by applicable law, Urbanova shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use or inability to use the website.

  • Product delays or delivery issues.

  • Technical interruptions or website downtime.

  • Errors or omissions in website content.

Our total liability, if any, shall not exceed the amount paid by you for the product giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Urbanova, its owners, employees, affiliates, and service providers from any claims, losses, damages, liabilities, or expenses arising from your misuse of the website or violation of these Terms.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

We reserve the right to modify these Terms of Service at any time without prior notice.

Updated versions will be posted on this page, and continued use of the website after such changes constitutes acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.