Shipping policy

At Urbanova, we strive to deliver your orders safely and as quickly as possible. This Shipping Policy explains our order processing, shipping timelines, delivery process, and other important shipping-related information.

Order Processing

  • Orders are processed within 1–3 business days after successful order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During peak seasons, promotional sales, or unforeseen circumstances, order processing may take slightly longer.

Shipping Time

Once your order has been processed, the estimated delivery time is:

  • Standard Delivery: 5–10 business days

Delivery timelines may vary depending on your location, courier partner availability, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

  • From time to time, we may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS (where applicable) containing your tracking details.

You can use the tracking information to monitor the status of your shipment.

Delivery Information

Please ensure that the shipping address, contact number, and other delivery details provided during checkout are accurate and complete.

Urbanova shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete customer information.

Delayed Deliveries

While we work with reliable courier partners, delivery delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • High order volumes

  • Courier network disruptions

  • Government restrictions

We appreciate your patience in such situations.

Failed Delivery Attempts

If the courier is unable to deliver your package after multiple delivery attempts due to customer unavailability or incorrect address details, the order may be returned to us.

Additional shipping charges may apply for reshipment.

Damaged or Missing Packages

If your package arrives damaged, incomplete, or appears to have been tampered with:

  • Contact us within 48 hours of delivery.

  • Share your order number along with clear photographs of the package and product.

  • We will investigate the issue and provide an appropriate resolution.

Order Cancellation

Orders can be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. Please refer to our Refund & Returns Policy for information regarding eligible returns.