Shipping policy
At Apexlux, we are committed to providing a smooth and reliable delivery experience for our customers. This Shipping Policy explains our order processing timelines, shipping methods, and delivery procedures.
Order Processing Time
- Orders are processed within 1–3 business days after successful order confirmation.
- Once your order has been shipped, you will receive a confirmation notification with relevant tracking details (where applicable).
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
- Estimated delivery time is generally 5–10 business days from the date of dispatch.
- Delivery timelines may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during the checkout process.
- Any applicable shipping offers or free shipping benefits will be mentioned on our website.
Order Tracking
Once your order is shipped, tracking details will be shared through the registered email address or phone number provided during checkout.
You can use the tracking information to check the status of your order.
Delivery Information
Please ensure that your shipping address, contact number, and other details are accurate while placing your order.
Apexlux is not responsible for delays or failed deliveries caused due to:
- Incorrect or incomplete address details
- Customer unavailability during delivery attempts
- Delays caused by courier partners or external circumstances
Damaged or Missing Orders
If your order arrives damaged, defective, or incomplete, please contact us within 7 days of delivery with your order details and supporting images/videos.
Our team will review the concern and provide an appropriate resolution.
Order Cancellation
Orders can only be cancelled before they are processed for shipment. Once an order has been dispatched, cancellation requests may not be accepted.